Medik8 is transforming the industry with science-backed technology and our dedication to exceptional skincare products has built a reputation for excellence. Our goal is to continue to scale the business through global expansion, multi-channel distribution, and product innovation. 

The Logistics and Warehouse team is integral to the success of Medik8’s global operations. This team oversees the movement of products from order creation to customer delivery, ensuring we meet our service level agreements while maintaining the highest standards in efficiency, sustainability, and customer satisfaction. The B2B operations are a core part of this team, ensuring smooth order management for business customers and delivering an exceptional experience.

As B2B Despatch Manager you will oversee the Business-to-Business (B2B) operations, with a particular focus on order well management to ensure the business exceeds its service level agreements while sustainably delivering high levels of customer service.

You will report directly to the Global Logistics Manager and manage a team of 3, coordinating efforts with wider Logistics, Warehouse, and Customer teams to drive efficiency and success. You will also collaborate closely with external logistics suppliers and carriers to ensure cost-effective, sustainable, and on-brand delivery solutions.

In more detail your role will include:

• Manage all orders to ensure they are dispatched on time and per the customer's requirements.
• Manage and troubleshoot any picking or packing queries to minimise delays.
• Liaise with customers to ensure that specific requirements are documented and adhered to.
• Manage outbound 3PL shipments, coordinating with the business customers and carriers to ensure OTIF and on-brand deliveries to all customers.
• Investigate and manage any customer complaints as per the company process and procedures.
• Monitor, measure and ensure continued high levels of service to the end customer
• Review service-level agreements with the logistics suppliers and ensure 100% adherence, taking prompt corrective actions whenever required.
• Anticipate and adapt capacity as per the business needs by coordinating with internal departments and logistics suppliers.
• Build and maintain strong relationships with the carriers to ensure the most cost-effective and sustainable options are utilised.
• Line manage a team of 3 and coordinate work for the wider Logistics and Warehouse teams
• Train and develop a team to operational success and ensure all relevant Standard Operating Procedures are adhered to.
• Continuously review existing practices to develop better ways of working.
• Collaborate with other functions within the business to ensure smooth operational effectiveness and stock availability.
• Prepare and present regular logistics/transport reports, tracking logistics performance against KPIs.
• Ensure Medik8 brand values and sustainability principles are upheld in all deliveries, keeping the logistics suppliers up-to-date with our guidelines.
• Ensure compliance for both general and health and safety-specific requirements in logistics operations.

Requirements: 

• Proven experience in a similar role within an FMCG environment.
• Demonstrates operational excellence and people management skills.
• Prior experience in international logistics.
• Strong understanding of Customs Requirements, including specific knowledge of export documentation and regulations.
• Excellent problem-solving and organisational skills.
• Proven ability to manage and develop a team.
• Outstanding verbal and written communication skills.
• Ability to balance tasks and work with precision in a fast-paced environment.

About us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.

Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.


At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!