Life as a Compliance & Quarantine Coordinator

Medik8 is an award-winning skincare brand that is rapidly expanding across the globe.
Not only are our formulations crafted in our on-site facilities in the UK, our products are blended and packaged here, too.

In this role, you will foster a ‘quality-first culture’ by working within the quality team to ensure product meets and exceeds the high standards expected of our customers.
Our Quality Team strives for excellence and continuous improvement. They ensure that all processes, from raw materials to finished goods, are in compliance with company and quality standards, and that compliance with GMP is maintained at all times.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are extremely important to us.

Why you cannot miss this opportunity

You will be based at our Innovation Centre where we will have state-of-the-art skincare suited laboratory, modern manufacturing rooms and logistics site. This will be our hub where the best synergies can be created; where we can drive deeper research, boost innovation and maintain exceptional quality levels.

You will work in a fast paced operational environment and receive guidance and mentoring to develop your knowledge and skills.

You will join a passion-driven team and share successes and achievements with your peers and manager.

In more detail your role will include:

• Complaints management - perform initial assessments for complaints
• Facilitate the Investigations
• Perform the QA review and closure of complaints
• Review and update SOPs/WIs, when required.
• Identifies and reports any issues in accordance with company procedures and supports deviation/complaint investigations.
• Manage the Quarantine process
• Prepare and submit reports - identifying trends and progress on Complaint Management.
• Become the SME for the Complaints and Quarantine process

We would love to hear from you if you...

• Ideally have experience in a similar role, in a GMP/manufacturing environment
• Have good organisational skills and a methodical approach to work
• Take pride in your work, paying close attention to details
• Have excellent written and verbal communication skills
• Be someone who can work independently with the minimum of supervision

About us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.

Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme



Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.


At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!