Job Title: Senior Manager, D2C/Amazon
Employment Type: Full-time
Location: New York, NY (Hybrid)
Salary: $125,000 - $145,000/year (dependent on experience)

About Medik8
Medik8 is a fast-growing, UK-based clinical skincare brand on a mission to deliver visible, science-backed results. Known for innovation, quality, and a global footprint, we are rapidly expanding in the US market and shaping the future of digital skincare. Joining Medik8 means being part of a purpose-driven company where your ideas make a real impact, and your work reaches customers around the world.

Role Overview
We are looking for a strategic and hands-on Senior Manager of E-commerce & Amazon to drive growth and performance across our DTC website and Amazon marketplace. This is a unique opportunity for a results-oriented leader to shape online strategy, optimize customer experiences, and directly influence the success of a rapidly growing brand in a thriving market. If you thrive in a fast-paced environment and enjoy blending strategic thinking with practical execution, this role is made for you.

Key Responsibilities

Amazon Channel Management (60%)

• Develop and own Amazon strategy, including catalog, pricing, promotions, forecasting, budgeting, and annual planning.

• Serve as the primary daily contact for the Amazon agency, managing priorities, calls, and performance across operational and advertising KPIs (ROAS, TACoS).

• Optimize day-to-day Amazon operations: listings, SEO, PDP optimization, A+ content, Brand Store, and reviews.

• Lead new product launches from setup to inventory receipt.

• Collaborate with the agency on inventory management, forecasting, replenishment, and chargeback prevention.

• Act as the internal Amazon subject matter expert for the leadership team.

• Analyze and report channel performance weekly and monthly with actionable insights.

• Monitor market research and performance marketing data to anticipate trends and translate insights into optimization strategies.

D2C Management (40%)

• Manage and optimize North America e-commerce sites, driving revenue and campaign execution.

• Ensure localized content, pricing, and product availability for each market.

• Create and lead market-specific trading calendars to achieve sales targets.

• Oversee site merchandising, UX, CRO testing, and product launch execution.

• Partner with CRM, email, SMS, paid media, and loyalty teams.

• Manage promotions, bundles, and subscription programs.

• Analyze website data to identify opportunities in customer profiling and targeting.

• Collaborate with VP of Ecommerce to manage profitability of DTC sites.

• Work with creative and global digital teams to ensure site functionality, design, and brand alignment.

Cross-Functional Collaboration

• Collaborate with Product, Logistics, Marketing/Creative, and Customer Care teams.

• Partner with Logistics for inventory planning, supply chain efficiency, and demand forecasting.

• Ensure consistent brand voice and standards across all digital touchpoints.

Qualifications

• 5–8+ years of e-commerce experience, including Amazon marketplace management.

• Experience in skincare, beauty, wellness, or CPG preferred.

• Expertise in Amazon Ads, Seller Central, Vendor Central.

• Proven success managing DTC websites via Shopify Plus.

• Strong analytical, strategic, and project management skills.

• Experience leading cross-functional teams and managing external agencies.

• Excellent written and verbal communication skills.

• Self-starter, able to work independently and collaboratively in a hybrid environment.

• Comfortable in a fast-paced, ambiguous work environment.

Culture & Benefits

At Medik8, we are driven by sustainability, quality, efficiency, and passion for our customers. Our purpose-driven mentality values collaboration, integrity, and innovation.

Perks Include:

• Competitive salary and comprehensive benefits (health, PTO, holidays, retirement plans)

• Flexible hybrid working (2 days in-office per week in NYC)

• Transit benefits

• Cell phone and WFH Wi-Fi stipend

• Annual product allowance and discounts

• Annual discretionary performance bonus

• Quarterly US team-building activities
  
  
  
  Want to do a little more research before you apply?
  
  Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
  
  
  At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.
  
  Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!