Location: Hybrid with 2 days per week working from the New York Office.
Hours: Typical business hours with flexibility to respond on the retailer’s working hours and UK office hours when needed.
Employment Type: Full time.
Salary Range: $150,000-$160,000 base salary + discretionary bonus.

The Director of Education will lead the strategic development and execution of all educational initiatives for Medik8 North America. Reporting to the Head of Sales, you will be the "Voice of CSA," responsible for localizing our UK clinical heritage for the US and Canadian retail markets. You will build the training curriculum from the ground up for a field team of Sales & Training Executives (STEs), and ensure Medik8 is the most knowledgeable and confident brand on the floor.

Key Responsibilities

1. Strategic Content Creation & Localization

The North America Retail translation of CSA: Translate Medik8’s "Vitamin C and Sunscreen by day, Vitamin A by night" philosophy into "retail-speak"—fast, results-oriented, and easy to memorize.
Curriculum Development: Create all localized training assets, including "Product Knowledge" (PK) decks, "Cheat Sheets" for the back-of-house, and customer-facing "Regimen Menus."
Video Content & Digital Learning: Script and produce high-energy, short-form video content for retailer’s internal digital learning portal, and oversee the development of e-learning modules using a pedagogical structure to enhance product knowledge, customer service, and social media skills for the field team.
Continual Improvement: Lead the continual review and process improvement of all training materials and programs, ensuring they are results-driven, interactive, and aligned with global brand strategy while considering local market and channel-specific needs.
Ensure all educational materials are compliant and localized for the Canadian market’s bilingual requirements.

2. Field Team Development

Train-the-Trainer: Conduct "Summit" style training sessions to ensure the field team is perfectly aligned on messaging, demonstration techniques, and store-level advocacy.
Coaching: Regularly join STEs on store visits to audit training effectiveness and provide "real-time" coaching. Develop tools and use data to assess training opportunities and improve sales force performance, focusing on artistry, selling behavior, and luxury service skills.

3. Retailer Relationship & Advocacy

Education Lead Partnership: Build strong relationships with retailer’s corporate education department to secure additional training "touches" (e.g., webinars, district meetings).
Gratis Strategy: Partner with the Commercial Planner to design and execute a highly strategic Gratis program that turns Beauty Advisors into personal brand advocates.
Cross-Functional Collaboration: Partner with the Sales, Marketing, Global and Digital teams to ensure educational execution is perfectly synced with trade marketing, product launches, and digital consumer education strategies.
Project Management: Utilize strong project management skills and systems to manage and track all education-related projects and cross-functional deliverables, ensuring timely completion.

The Ideal Candidate

Experience: Substantial experience in Beauty Education, with a proven track record in a leadership role specifically supporting North America premium retailers (Sephora, Ulta, etc.).
The "Scientist-Communicator": You have a passion for skincare science (retinaldehyde, pH levels, encapsulation, stability, skin physiology) but the charisma to make it entertaining for a retail audience.
Agile Creator: You are comfortable working with global and local teams to gather all the knowledge you need to create compelling content.
Strategic & Analytical Thinker: Ability to analyze the business and identify new functional growth opportunities. Acute comprehension and successful implementation of principles of adult learning, instructional design, and learning analytics.
Global & Communicative: Possesses a global mindset and superior writing, communication, and presentation skills. Must demonstrate the ability to create educational content based on pedagogical structure.
Digital Savvy: Experience creating content for retail learning apps and social-style training videos.
Best of Both: You create compelling content that you bring to life and can effectively coach field teams to do the same
Travel: Ability to travel 30% in the field.

About us

Medik8 is a UK-based clinical skincare company dedicated to delivering high-quality, results-driven products backed by scientific research and innovation. With a strong global presence and an exciting high-growth trajectory, particularly in the US, Medik8 continues to push boundaries in clinical skincare.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

Competitive salary
Comprehensive benefits package including paid time off, holidays, health insurance and retirement plans
Flexible & Hybrid working with min 2 days mandatory per week in-office at NYC office space
Transit benefits
Cell phone and wifi WFH stipend
Annual product allowance and product discounts
Annual discretionary bonus based on performance
Quarterly US team building activities

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.

Director of Education & Training – North America

Director of Education & Training – North America

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