At Medik8, we are moving at a phenomenal pace, and we are looking for a highly organised CRM Executive to join us during an incredibly busy and exciting period. As we continue to elevate and expand our CRM strategy across global channels, we need someone detail-oriented, proactive, and passionate about retention to help drive us forward.

This role goes far beyond day-to-day campaign sends. You will play a key part in supporting the evolution of our lifecycle and loyalty strategy, helping shape communications across email and SMS/MMS channels while ensuring all messaging reflects our premium brand voice. If you thrive in a fast-paced environment and enjoy seeing a project through from data-driven insight to a live, high-performing campaign, you’ll fit right in.

The Details

Salary: £50,000 to £55,000
Duration: 12 Months
Working Pattern: 4–5 days per week
Hybrid working: 3 days in the office
Current office location: Centennial Park, Elstree
Please note: We are planning to relocate to Central London in 2027

In more detail, your role will include:

• Campaign Delivery: Drive core channel activities across email and SMS/MMS, ensuring all campaigns are accurately planned, briefed, and delivered right on time.

• Content & Copywriting: Take the lead on producing high-quality CRM copy aligned with our brand guidelines, while supporting wider digital content initiatives across paid social and search where needed.

• Testing & Optimisation: Conduct robust A/B testing across content and creatives, monitoring campaign performance to make data-led recommendations that improve engagement.

• Loyalty & Retention: Support the development and execution of loyalty initiatives to keep our customers coming back, driving long-term retention and ROI further down the road.

We would love to hear from you if you have:

• CRM Experience: Previous experience within a CRM, email marketing, or retention-focused role (agency or in-house).

• Platform & Data Skills: Confidence using CRM tools to build and test campaigns, alongside a solid grasp of Excel or Google Analytics to track trading metrics.

• A Way with Words: Excellent written communication skills paired with meticulous proofreading abilities to capture our premium tone.

• The Right Mindset: You are an enthusiastic, solutions-focused team player who can manage multiple projects simultaneously without losing your sharp eye for detail.
  
  

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.

• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.

• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.

• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
  

Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).

• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.

• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.

• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.